Returns & Exchanges

At HOLY, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, we handle returns and refunds with specific safety protocols in mind. If your order arrives damaged or incorrect, please follow our streamlined process below to ensure a swift resolution.

Return Process

• 1.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Provide Evidence

  Attach clear photos of the packaging and the product in question to help our quality control team assess the situation.

• 3.
  Review Process

  Our team will review your claim within 2 business days to determine eligibility for a replacement or a full refund.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh shipment immediately or issue a credit back to your original payment method.